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How far would you go to help one of your customers? As someone who runs the show there, I bet you would do whatever you could for a customer.But what about your employees? That's the real test.Because your employees have more opportunity to make a difference ' either good or bad. And most of the time, you won't know about it until afterwards.How one barista made a differenceThere's a great story of Sandie......

Here's An "Undo" Button Every Leader Could Use