Take care of people the way you would like them to take of you or your family. Otherwise, you risk getting roasted like United Airlines in this hilarious video for MILLIONS of people to see.
Treat your customers great and they may tell 2 or 3 people.
If you're lucky!
Be rude, disrespectful, unsympathetic or just ignore their requests for help then watch out!
It's bad enough that statistics show angry consumers will tell 11 people on average about their lousy experience.
But that was before iPhones, Blackberries, Facebook, Twitter, YouTube and Myspace.
Because today that number can extend into the millions! Seriously.
One relatively unknown singer is now a YouTube sensation after United Airlines smashed his guitar and refused to help him afterwards. They probably never realized the backlash they created. I'll give you the link in a moment because the video is hilarious!
My point: when a problem does come up with a customer you can either pay now or pay later. One person's sweet revenge may become your horror story.
Take care of your customers right away. Or risk getting exposed and roasted in today's social media.
In just this ONE case, more than 6 MILLION people have watched the video of this one customer's lousy experience with United Airlines. He's done 2 more since then on YouTube! Others have added their own horror stories. One guy even created a video parody of United's response. And the singer appeared on CBS News to tell about his experience with United.
Take care of people the way you would like them to take of you or your family.